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Orders & Returns

Have questions? We've got answers.
Is it safe to buy dresses online from your store?
Absolutely. At Trenvilla, we use secure payment gateways and SSL encryption to ensure your information is always protected. Your shopping experience is safe and private.
Can I see a size guide or measurement chart before buying a dress?
Yes. Every product page includes a detailed size chart to help you find the perfect fit. If you need further help, our support team is happy to assist.
When will my order be delivered?
Orders are typically processed within 1–2 business days. Delivery times vary based on your location but usually range from 5–12 business days. A tracking number will be provided once your order ships.
Are your dresses manufactured ethically?
Yes. We are committed to ethical sourcing and responsible production. Our partners share our values of fair labor, quality, and sustainability.

Account & Payment

All you need to know about orders, returns, and more.
How long will it take for my order to arrive?
Orders are processed within 1–2 business days. Shipping time varies depending on your location, typically taking 5–12 business days. Once shipped, you will receive a tracking number via email.
Can I cancel or change my order after it has been placed?
We begin processing your order as soon as it's placed. If you need to make a change, please contact us within 12 hours. After that, we cannot guarantee modifications or cancellations.
What is your return and exchange policy?
You may return items within 14 days of delivery. Items must be unused, in original packaging, and with tags attached. Sale items are final sale and not eligible for return or exchange.
Do you offer gift wrapping or special packaging for orders?
At the moment, we do not offer gift wrapping. However, all orders are carefully packaged to ensure a pleasant unboxing experience.
What is your shipping policy?
We ship worldwide. Shipping is free for orders over a certain amount (check your cart for eligibility). All orders come with tracking. Please double-check your shipping address before checkout, as we cannot reroute packages once shipped.

Get In Touch

2831 Grove Street, New York, NY, USA

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